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Client Specialist - Part Time
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Job Description: Client Specialist
Job Title: Client Specialist
Department: Customer Service
Location: Canaan Xpress – Kenilworth NJ
Reports To: CEO – Darrell Cheng, General Manager Albert Wang
FLSA Status: Non-Exempt
Part Time 30 Hours a Week, Monday through Friday
Job Summary:
The Client Specialist is responsible for ensuring efficient and high-quality delivery of customer service across all channels and touchpoints. This role plays a critical part in optimizing operational processes, implementing service standards, and driving continuous improvement to enhance the overall customer experience. The role plays a crucial part in delivering positive customer experience while assisting in the day-to-day operations.
Key Responsibilities:
•Customer Support:
•Build and maintain client relationships, ensuring long-term satisfaction
•Handle Client communication across phone, email and chat.
•Provide support to customers using PortPro Customer Portal
•Setup Customer Information Packets
•Setup Carrier Information Packets
•Develop strategies to boost client retention
• Office Support:
•Develop SOP for POD dept and guide the team
•Manage project initiation and delivery
•Maintain company permits (Hazmat, Alcohol, Overweight, etc.)
•Develop SOP for POD dept and guild the team
•Supervise hiring, training, and staff activities
•Sales Team Support
•Assist with RFQ forms
•Support customers using DrayMaster
•Develop strategies to boost sales retention
Above is not a full list of responsibilities but a brief description.
Qualifications:
• Education and Experience:
• High school diploma or equivalent required.
• Previous experience in customer service operations, process improvement roles
• Skills and Abilities:
• Strong attention to detail.
• Strong analytical, problem-solving and project management abilities
• Excellent communication and interpersonal skills for managing, training and collaborating with teams.
• Ability to work under pressure
• Work on projects on a scheduled deadline